Refund Policies

homezano.com is committed to providing excellent customer service and satisfaction. This page outlines our policies regarding refunds, resends, and returns.

✅What Qualifies for Refund, Resend, or Return

⏳1. Order Delays

• USA: Eligible after 45 days from departure
• Brazil: 110 days due to customs delays
• Other Countries: 100 days for select shipping lines

Orders may be delayed due to pickup issues or incorrect addresses. Please contact your local post office before filing a dispute.

📦2. Orders Not Received

• If tracking shows “delivered”, no refund or resend will be provided
• If not received, a non-delivery certificate from your local post office is required

💥3. Damaged Products

• Full refund or replacement for severely damaged items
• Partial refund for minor damage (e.g., small scratches)
• No refunds for packaging damage caused by international shipping
• Electronics claims must be submitted within 30 days

❌4. Incorrect or Missing Products

• Full refund or replacement for incorrect items
• Partial refund or resend for missing non-critical parts
• Size issues require a photo with measurements

🔄5. Order Cancellations

• Full refund if canceled before processing or shipping
• No cancellations for customized or pre-order items once paid

📩How to Submit a Dispute

• Provide photos or videos of damaged products
• Include screenshots of complaints (name, date, content visible)
• Return the product if requested

⚠Important Notes & Exceptions

1. Dispute Deadlines

Disputes must be submitted within 7 days of delivery or expected delivery date.

2. Force Majeure

We are not responsible for delays caused by uncontrollable events, including:

• Natural disasters
• Epidemics
• Customs delays
• War or civil unrest

3. Shipping Method Restrictions

No disputes will be accepted for non-trackable shipping methods.

4. Delivery Location Restrictions

Disputes may not be accepted for regions with known delivery limitations.

5. Returns

• Returns must be authorized in advance
• Unauthorized returns will not be processed
• Items must be returned within 30 days of receipt

6. Service-Based Products

Service-based products (e.g., packaging or photography) are non-refundable once fulfilled.

7. Unacceptable Disputes

• Change of mind
• Product appearance expectations without defects
• Delays caused by customs or natural events
• Incorrect address or wrong item ordered

📌Additional Information

• No disputes once an order is marked “closed”
• No disputes for the following shipping methods:
  • PostNL
  • Electric PostNL
  • CJPacket EUB
  • CJPacket Postal Route
  • CJPacket Railway Economy
• Disputes not accepted in high-risk destinations
• Returns accepted only at designated warehouses
• No refunds for low-quality service unless inspected

💬Need Help?

If you’re unsure whether your order qualifies for a refund or resend, contact us:

Email: support@homezano.com